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Terms & Conditions

 

 

PLEASE CONTACT THE STORE REGARDING AVAILABILITY IF YOU ARE NEEDING ANY ITEMS BEFORE XMAS.

Please contact us directly with any further questions you may have.

Email: orders@kerriebrown.com
 Phone: +61 417286195

Terms and Conditions

All products & services displayed on this website are sold subject to Kerrie Brown P/L Terms and Conditions set out below.

All intellectual property rights including graphics, layout and design of this website including all products together with all logos and trade names depicted on this website belong to Kerrie Brown P/L.

We have made every effort to display as accurately as possible the colours and details of all our products that appear on the website. However, due to variations in monitor display, we cannot guarantee that your display of colour and details will be accurate.  In the case of wallpaper, upholstery fabric or lampshades we recommend customers order samples before purchasing goods. Images online are as accurate as possible to match the product but can differ to those shown.

Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples displayed online, but there may be variations as all goods are hand made. No responsibility can be accepted for these variations, which all add to the unique features of our Products including but not limited to the following: 
• On fabric the shade may vary slightly from one printing batch to another. 
• There is a 3% allowance on fabric alignment. 
• All measurements are approximate. Please allow +/- 2 cm variance on sizes stated. 

 Your order becomes binding as soon as we have accepted it. All orders are subject to availability.You are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications including measurements, dimensions, product features, access and delivery.Ordering

Once you have purchased your order online using PAYPAL, you will receive an email confirming that the order and payment have been received.You may also make an order over the phone or via email if preferred. Payment may also be made by direct deposit.Goods paid for by direct deposit will be shipped once we have confirmation that the payment has gone through.

Email: Orders@kerriebrown.com
Phone: +61 2 417286195

Delivery

If a product is out of stock the goods will be on order and the delivery time for each product is stated in the product category on the website. You will receive an email confirming the dispatch of your order once it has been sent.

Deliveries within Australia will be sent via DHL. Deliveries will be received on the next working day if you are within the DHL network. 

Delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart.
If you have any special delivery instructions please specify during the checkout process. If, for some reason, there is a delay with delivery of your order we will let you know within 2 working days, and communicate an updated time frame. 

Risk of Loss

Kerrie Brown P/L cannot be responsible for items lost in the post. All items purchased from Kerrie Brown P/L are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. All items can be insured at an additional cost: please specify when ordering.

International Orders

Please note that International orders may be refused at Kerrie Brown's P/L discretion. To enquire about international orders, please email orders@kerriebrown.com 

Pricing & tax

All prices on our website are in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
 

Returns & Exchanges

Please choose carefully as there is no refund or exchange without prior arrangement, once the order has been processed unless, for some reason, the product is faulty.
 We do not consider colour variations in print runs a fault. For a full refund on faulty goods you need to contact us and return the item to us within 7 days of receiving it. 
In this instance the shipping charges will be waived. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit.

Amendments to terms and conitions 

We reserve the right to amend these terms and conditions at any time. It is your responsibility to read the terms and conditions each time you use the website.


Email: orders@kerriebrown.com 
Phone: +61 2 417286195